Job Description

Pediatric Medical Assistant

Reports To: Clinic Manager

Employment Type: Full-time

Schedule: Monday through Friday, 8:00 AM – 5:00 PM; occasional evenings and weekends for special events or school-based services

Location: Health Care Center for the Homeless, Inc. dba Orange Blossom Family Health; assigned pediatric clinic, school-based, and mobile service locations as needed

Position Summary

The Pediatric Medical Assistant (MA) supports pediatric providers in delivering safe, compassionate, developmentally appropriate care to infants, children, and adolescents. The MA performs clinical and administrative duties under the direction of licensed clinical professionals, works closely with parents and guardians, and supports well-child visits, immunizations, acute visits, and school-based or mobile pediatric services. The role advances Orange Blossom Family Health's mission of caring for medically underserved families.

Responsibilities & Expectations

Pediatric Clinical Duties

• Room pediatric patients efficiently; confirm patient identity, reason for visit, allergies, medications, and relevant history with the patient and parent or guardian.
• Obtain and document age-appropriate vital signs, including temperature, pulse, respirations, blood pressure when indicated, height/length, weight, head circumference when appropriate, and pain score.
• Accurately plot or enter growth measurements and prepare growth charts; promptly alert the provider to abnormal measurements or concerning findings.
• Prepare patients and assist providers with well-child examinations, sports/school physicals, acute visits, minor procedures, and age-appropriate care.
• Prepare and administer ordered immunizations and other permitted medications only when authorized by applicable law, training, competency, and organizational policy; follow vaccine rights, screening, documentation, and observation procedures.
• Maintain vaccine cold-chain procedures, temperature logs, stock rotation, expiration checks, and inventory records as assigned; promptly escalate temperature excursions.
• Perform or assist with vision, hearing, developmental, and other age-appropriate screenings using approved tools and provider direction; document results and route concerns.
• Collect and process laboratory specimens and perform approved point-of-care tests according to protocols and quality-control requirements.
• Use child-friendly communication and comfort measures; support safe positioning and caregiver involvement during examinations and procedures.
• Clean and restock examination rooms, disinfect equipment and toys, follow hand hygiene and infection-prevention procedures, and maintain a safe pediatric environment.

Administrative & Care Coordination Duties

• Prepare visit documentation, review outstanding orders and preventive-care needs, and document services accurately and promptly in the electronic health record.
• Assist with scheduling well-child follow-ups, vaccine appointments, referrals, diagnostic testing, and return visits; help reduce missed preventive-care opportunities.
• Obtain or reconcile immunization records, including state immunization registry information, according to authorized workflows.
• Coordinate with front desk, care coordination, school-based teams, and mobile-unit staff to maintain patient flow and readiness for scheduled services.
• Maintain clinical supplies, pediatric equipment, vaccine-related materials, and examination room readiness; notify leadership of shortages or equipment concerns.
• Assist with school or daycare forms and records requests within approved procedures and provider authorization.

Communication, Safety & Professional Expectations

• Communicate respectfully with children, adolescents, caregivers, providers, and coworkers; adapt communication to developmental stage, language, and health literacy.
• Protect patient confidentiality, including adolescent privacy where applicable; follow HIPAA, consent, and organizational policies.
• Provide approved education and reinforce provider instructions on immunizations, medications, preventive care, and follow-up without independently diagnosing or advising beyond MA scope.
• Identify and promptly report urgent symptoms, abnormal findings, possible safety concerns, or suspected abuse/neglect to the licensed provider and follow applicable reporting procedures.
• Participate in daily huddles, quality-improvement initiatives, assigned outreach activities, and pediatric/mobile clinic operations as directed.
• Perform other related duties and special projects assigned by the Clinic Manager or designated clinical leadership.

Requirements, Education & Qualifications

• High school diploma or GED required; graduation from an accredited Medical Assistant program required.
• CMA, RMA, or equivalent medical assistant credential preferred.
• At least one year of clinical experience preferred; pediatric or family practice experience strongly preferred.
• Ability to obtain accurate pediatric growth measurements and perform age-appropriate screenings; vaccine administration experience preferred.
• Experience with the Vaccines For Children program strongly preferred.
• Experience with the Fl Shots database strongly preferred.
• Knowledge of infection prevention, vaccine handling, EHR documentation, and professional boundaries within the MA role.
• Bilingual Spanish and/or Haitian Creole skills highly preferred.
• Ability to work at assigned pediatric, school-based, community, or mobile sites as operationally needed.

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