Job Description
Are you organized, personable, and someone who enjoys being the person everyone can count on? We’re looking for an Administrative Assistant to join a busy insurance agency and help keep the office running smoothly.
This is a high-paced, customer-facing position where no two days are exactly the same. You’ll be one of the first faces our customers see and will play an important role in creating a welcoming, professional experience for every client who walks through the door or calls the office.
Responsibilities
What You’ll Do
• Greet customers and visitors with a friendly, professional attitude
• Answer incoming phone calls and direct customers to the appropriate team member
• Assist customers with general questions and requests
• Schedule appointments and help manage the agency calendar
• Enter and update customer information accurately in agency systems
• Process paperwork, scan documents, and maintain organized files
• Assist insurance agents with administrative and customer service tasks
• Follow up with customers and help ensure requests are handled promptly
• Communicate with clients by phone, email, and in person
• Help keep the office organized and running efficiently
• Support the team with additional administrative projects as needed
Requirements
What We're Looking For
• Friendly, professional, and customer-focused
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast-paced environment
• Strong communication and interpersonal skills
• Detail-oriented, dependable, and proactive
• Comfortable answering phones and interacting with customers throughout the day
• Proficient with computers and able to learn new systems quickly
• A positive attitude and willingness to jump in wherever help is needed
• Previous insurance or office experience is a plus, but not required
Benefits
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